Accessibility
This website should work for everyone. Tell us where it doesn’t.
Diamond Care Victoria builds this website to Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. If you hit a barrier — on the site or in any of our communications — tell us on 1300 765 559 or support@diamondcarevictoria.com.au and we'll fix it or provide what you need another way, within one business day.
Our standard
What we’ve built for
- Text you can resize to 200% without breaking the page
- Colour contrast that meets AA on every element
- Full keyboard navigation with visible focus
- Headings and structure that work with screen readers
- Forms with real labels and clear errors
- No autoplay, no flashing, and reduced motion respected when your device asks for it
- Body text at 18px minimum — chosen deliberately, in a typeface designed for readability with low vision
Alternative formats
Information in the format you need
Ask by phone, email or any form on this site.
- Plain English or Easy Read versions of key documents
- Large print
- Interpreter support, including Auslan, for conversations and meetings
- Communication through your nominee or advocate, as you direct
Honesty
Honest limits
We test with automated tools and real assistive technology before releases. This statement is updated as our testing programme runs — if you find something this page doesn’t cover, that’s exactly what we want to hear about.
Report
Report a barrier
Call 1300 765 559, emailsupport@diamondcarevictoria.com.au, or use thecontact form. We respond within one business day, and genuine barriers get priority over cosmetic fixes.
Found a barrier? Tell us and we’ll fix it.
Call 1300 765 559, email support@diamondcarevictoria.com.au, or use the contact form. We respond within one business day, and genuine barriers get priority over cosmetic fixes.