Contact
Talk to the Diamond Care Victoria team
Call Diamond Care Victoria on 1300 765 559, email support@diamondcarevictoria.com.au, or visit us at 5 Magna Vista Rise, Narre Warren VIC 3805 — open Monday to Friday, 9am to 5pm. We respond to every enquiry within one business day. For new supports or referrals, the fastest route is our request form.
Get in touch
Reach us the way that suits you
Visit
5 Magna Vista RiseNarre Warren VIC 3805
New supports and referrals
The request form is the fastest path — it captures what we need to respond properly the first time.
Request supportHours
Office hours and support hours are different things
Our office runs 9am to 5pm, Monday to Friday. Supports don’t stop at five.
Participants in our supported living homes receive support around the clock, including overnight and active night support where their plan funds it. Scheduled in-home supports run at the times agreed in your roster, including early mornings, evenings and weekends. What the office hours mean is simply this: new enquiries, admin and non-urgent matters are handled 9 to 5, and we respond within one business day.
Where to go
Route your enquiry
Starting new supports, or referring someone
Request a serviceFeedback or a complaint — handled as a rights process, never as marketing
Feedback & complaintsWorking with us
CareersAccessibility barriers on this website
AccessibilityCurrent participants and families — call the office on 1300 765 559, or contact your coordinator directly.
Communication access
Tell us how you communicate best
Tell us how you communicate best and we’ll match it: interpreters (including Auslan), plain English, large print, Easy Read, or communication through your nominee or advocate. Ask by phone, email, or in the “communication needs” field of any form on this site.
FAQs
Questions people ask us
What are your office hours?
Monday to Friday, 9am to 5pm, at 5 Magna Vista Rise, Narre Warren. Enquiries received outside those hours get a response within one business day.
Do supports run outside office hours?
Yes. SIL homes are supported around the clock where plans fund it, and rostered supports run at agreed times including evenings and weekends. Office hours only govern admin and new enquiries.
Can I just drop in?
You’re welcome to — the office is staffed and public. For anything that needs a decision-maker, booking ahead on 1300 765 559 guarantees the right person is in the room.
How fast will you respond?
Within one business day, every enquiry. Urgent matters — a discharge date, supports collapsing this week — should come by phone, not form.
Tell us what you need. We respond within one business day.
Call the office, or send the request form and we’ll confirm your funding pathway, your suburb and whether we can genuinely deliver what you need. If we can’t, we’ll say so and point you to someone who can.